These Terms of Service (the “Terms”) govern your access to and use of the services and website (collectively, the “Services”) provided by Amerax, LLC (“Amerax,” “we,” “us,” or “our”). By using our Services, requesting a quote, or making a payment, you (“you,” “Client”) agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Introduction
Amerax, LLC is a U.S.-based company that provides back-office and operational support services to motor carriers and owner-operators in the trucking industry. We are an independent service provider; we are not a motor carrier, broker, freight forwarder, law firm, accounting firm, or insurance agency, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Amerax.
We reserve the right to update or modify these Terms at any time by posting the updated Terms on this website. Your continued use of the Services after changes are posted constitutes acceptance of those changes. We recommend reviewing these Terms periodically.
2. Our services
Amerax offers the following services to trucking carriers, which may be purchased individually or in combination:
- Dispatch — load planning, broker negotiation, and routing support.
- Safety & Compliance — FMCSA filings, audits, driver files, and DOT readiness support.
- IFTA Reporting — fuel-tax calculation and filing support.
- Accounting — invoicing, collections, payroll, and bookkeeping support.
- Administration & Setups — permits, paperwork, and broker setup support.
- Fuel Cards & Fuel Service — fuel program assistance.
- Insurance Assistance — guidance regarding coverage options (we are not an insurer or licensed agent).
- Factoring Consultation — assistance selecting and setting up factoring (we are not a factor).
- Driver Hiring — driver sourcing and screening support.
- MC Setup & New Authority — assistance establishing trucking authority.
The specific deliverables, scope, timeline, and price for any service are confirmed with you in writing before work begins.
3. Engagement & scope
An engagement begins when you confirm a service request and we accept it. The agreed scope, deliverables, and price form part of these Terms for that engagement. Work outside the agreed scope may be subject to additional fees, which we will communicate to you before performing the additional work.
4. Pricing & payment
All prices are quoted and charged in U.S. dollars (USD). Pricing may be a flat fee, a recurring fee, a per-task fee, or a percentage of gross revenue (for example, dispatch services), as stated in your quote. Starting rates shown on our website are minimums and may vary based on fleet size and scope.
Payments are processed securely through our third-party payment processor (Stripe, Inc.). By submitting payment information, you authorize us and our payment processor to charge the amounts due. You are responsible for providing accurate billing information and for any taxes applicable to the Services.
5. Payment as acceptance of completed services
Service-first model. Amerax performs the agreed service first and bills you afterward. We do not require payment for work that has not yet been completed. Accordingly, when you complete payment of an invoice, you confirm and acknowledge that the corresponding service was delivered to your satisfaction and is accepted by you.
Because services are rendered before payment is collected, your payment serves as your acceptance and confirmation of receipt of the completed service. If you believe a service was not delivered as agreed, you must raise this before paying, or follow the dispute process described in Section 6 and in our Refund & Dispute Policy.
6. Refunds & disputes
Our refund and dispute handling is described in full in our Refund & Dispute Policy, which is incorporated into these Terms by reference. In summary: if you believe an invoice is incorrect or a completed service was not delivered as agreed, you may raise a concern with our support team within the timeframe stated in that policy, and we will review it fairly. We encourage you to contact us directly before initiating a chargeback so we can resolve the matter quickly.
7. Client responsibilities
You agree to:
- Provide accurate, complete, and timely information, documents, and access needed for us to perform the Services;
- Hold and maintain all licenses, authority, and insurance required to operate your business;
- Make your own final business, legal, financial, and compliance decisions — we provide support, not legal, tax, or insurance advice;
- Use the Services only for lawful purposes and not for any fraudulent, deceptive, or prohibited activity.
8. No guarantee of results
We perform our Services with professional care, but we do not guarantee specific outcomes such as a particular revenue level, load availability, audit result, approval, or score. Outcomes depend on factors outside our control, including market conditions, government agencies, brokers, and your own operations.
9. Communications & SMS/Email consent
By providing your phone number or email and submitting a form, you consent to receive calls, SMS/text messages, and emails from Amerax related to your account, service, and — where you opt in — marketing. Consent is not a condition of purchase. Message frequency may vary, and standard message and data rates may apply. You may opt out of text messages at any time by replying STOP, and unsubscribe from marketing emails using the link in any email. Reply HELP for assistance.
10. Intellectual property
All content on this website — including text, graphics, logos, and the “Amerax” name and marks — is owned by or licensed to Amerax, LLC and is protected by applicable law. You may not copy, reproduce, or use our content or marks without our prior written permission.
11. Disclaimer of warranties
12. Limitation of liability
13. Indemnification
You agree to defend, indemnify, and hold harmless Amerax, LLC and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your breach of these Terms, or your violation of any law or third-party right.
14. Termination
Either party may end an ongoing engagement with reasonable written notice. You remain responsible for paying for all services completed up to the effective date of termination. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay amounts due, or use the Services unlawfully. Sections 6, 10–13, 15, and 16 survive termination.
15. Arbitration agreement & class action waiver
You and Amerax agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except that either party may seek relief in small-claims court for qualifying claims. You and Amerax waive any right to a jury trial and any right to participate in a class, representative, or consolidated action. The arbitration will take place in the State of Florida, and these Terms are governed by the laws of that state without regard to conflict-of-law rules. You may opt out of this arbitration agreement by sending written notice to our address below within 30 days of first accepting these Terms.
16. General
These Terms, together with our Privacy Policy and Refund & Dispute Policy, are the entire agreement between you and Amerax regarding the Services. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.
17. Contact us
Questions about these Terms can be directed to:
Amerax, LLC
256 Atlantic Ave, Sunny Isles Beach, FL 33160, USA
Phone: (305) 399-8553
Email: [email protected]