This Refund & Dispute Policy explains how billing, refunds, cancellations, and disputes work at Amerax, LLC. We aim to handle every request fairly and transparently. This policy is part of our Terms of Service. All amounts are in U.S. dollars (USD).
1. How our billing works
Amerax provides services on a service-first basis: we agree on the scope and price with you in writing, we perform the service, and then we invoice you. We do not require payment for work before it has been completed. This means that by the time you are asked to pay, the service has already been delivered to you.
2. Payment confirms acceptance
Because services are completed before billing, completing payment of an invoice confirms that the corresponding service was delivered and accepted by you. If you have any concern about a completed service, please raise it before paying, or follow the request process in Section 5.
This model protects you: you are never charged for a promise of future work, only for work that has already been done.
3. When refunds or adjustments apply
Even under a service-first model, we want billing to be fair. You may request a refund or billing adjustment if any of the following applies:
- Billing error — you were charged the wrong amount, charged twice, or charged for a service you did not order.
- Service not delivered — you were charged for a service that Amerax did not actually perform.
- Material deviation from agreed scope — a completed service materially failed to match the scope and deliverables we agreed in writing, and we are unable to correct it.
Where a valid concern is confirmed, we will, at our discretion, re-perform the work, correct the invoice, issue a partial refund, or issue a full refund — whichever fairly addresses the issue.
4. What is generally non-refundable
Because services are performed and accepted before payment, the following are generally non-refundable:
- Services that were fully delivered as agreed and confirmed by your payment;
- Government, third-party, or filing fees that Amerax paid on your behalf and that are non-recoverable;
- Time-based or completed work where the deliverable matched the agreed scope;
- Dissatisfaction with an outcome that depends on factors outside our control (for example, market rates, broker decisions, or government agency results), where the service itself was performed correctly.
5. How to request a refund or raise a concern
To keep things fast and fair, please contact us directly first:
- Contact our support team within 7 calendar days of the invoice or charge date by email at [email protected] or by phone at (305) 399-8553.
- Include the details — your name, company, the invoice or transaction number, the service involved, and a description of the concern.
- We acknowledge your request and may ask for additional information to review it.
6. Our review & timeline
We will review your request and respond with a decision within 5–7 business days of receiving all necessary information. If a refund or adjustment is approved, we will process it promptly (see Section 7). If we cannot approve a refund, we will explain why and, where possible, offer an alternative resolution such as re-performing the work.
7. How refunds are issued
Approved refunds are issued to the original payment method through our payment processor, Stripe, Inc. After we initiate a refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. Refunds are made in U.S. dollars.
8. Cancellations of ongoing services
For recurring or ongoing engagements, you may cancel with reasonable written notice as described in our Terms of Service. You remain responsible for paying for services already completed up to the cancellation date. Cancelling future service does not entitle you to a refund of payments for work already delivered and accepted.
9. Chargebacks
We ask that you contact us first so we can resolve any issue directly — most concerns are resolved quickly. Filing a chargeback or payment dispute without first contacting us may delay resolution. If a chargeback is filed for a service that was delivered and accepted, we may provide our payment processor with documentation of the agreed scope, delivery, and your acceptance.
10. Contact us
For any refund, cancellation, or billing question, contact:
Amerax, LLC
256 Atlantic Ave, Sunny Isles Beach, FL 33160, USA
Phone: (305) 399-8553
Email: [email protected]
Hours: Mon–Fri, 9:00–18:00 (EST)