Amerax, LLC (“Amerax,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes the information we collect from individuals and entities who use our website and services (the “Services”), and how we use, share, and protect that information. By using our Services, you agree to this Privacy Policy.
1. Overview
This policy applies to information we collect through our website, in email, text, and other electronic messages between you and us, and through any applications or platforms we provide. It does not apply to information collected offline or by any third party we do not control.
2. Information we collect
We may collect the following types of information:
- Personal identifiers — name, postal address, email address, telephone number, and business information.
- Business & operational information — details about your trucking company, MC/DOT number, fleet, drivers, and documents you provide so we can perform the Services.
- Transaction & billing information — billing address and payment details necessary to process payments (handled by our payment processor — see Section 5).
- Communications — records of your correspondence with us, including support messages, calls, and texts.
- Technical & usage information — IP address, device and browser type, operating system, and details about how you interact with our website.
3. How we collect information
- Directly from you — when you fill out a form, request a quote, sign up, or contact us.
- Automatically — as you use our website, through cookies and similar technologies.
- From service providers — such as our payment processor and analytics providers, consistent with their policies.
4. How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Services you request;
- Communicate with you about your account, quotes, invoices, and service updates;
- Process payments and carry out our contractual obligations, including billing and collections;
- Send you marketing communications where you have consented (you can opt out at any time);
- Detect, prevent, and respond to fraud, security, and trust & safety issues;
- Comply with legal obligations and enforce our Terms of Service;
- For any other purpose disclosed at the time you provide the information, or with your consent.
5. Payment information
Payments are processed by Stripe, Inc., our third-party payment processor. Your full card number and sensitive payment details are submitted directly to Stripe and are handled in accordance with Stripe's Privacy Policy. Amerax does not store full payment card numbers on its own systems.
6. How we share your information
We do not sell your personal information. We may share it:
- With service providers — such as payment processors, hosting, communications, and analytics providers who process information on our behalf.
- With your direction or consent — for example, with brokers, agencies, or partners when you ask us to act on your behalf.
- For legal reasons — to comply with law, respond to legal process, or protect the rights, property, or safety of Amerax, our clients, or others.
- In a business transfer — in connection with a merger, acquisition, financing, or sale of assets.
- As aggregated or de-identified data — which cannot reasonably identify you.
7. Cookies & tracking technologies
We use cookies, pixels, and similar technologies to operate our website, remember your preferences, and understand usage. You can set your browser to refuse some or all cookies, though parts of the website may not function properly if you do. We may use analytics services such as Google Analytics; you can opt out using the Google Analytics opt-out add-on.
8. Your choices
- Marketing emails — unsubscribe using the link in any marketing email.
- Text messages — reply STOP to opt out at any time; reply HELP for assistance.
- Cookies — manage them through your browser settings.
- You will continue to receive necessary administrative messages related to your account even if you opt out of marketing.
9. Your privacy rights
Depending on where you live (for example, California and certain other U.S. states), you may have rights to request access to, correction of, or deletion of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details in Section 14. We will respond as required by applicable law and may need to verify your identity before acting on a request.
10. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.
11. Data retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.
12. Children's privacy
Our Services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. If we make material changes, we will provide additional notice as required by law. Your continued use of the Services after changes are posted constitutes acceptance.
14. Contact us
If you have questions about this Privacy Policy or your information, contact:
Amerax, LLC
256 Atlantic Ave, Sunny Isles Beach, FL 33160, USA
Phone: (305) 399-8553
Email: [email protected]